Our Impact

  Annual Report 2019 - 2020
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Client Stories 

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Casey's Story

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Rita's Story

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Danielle's Story

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***All client stories have been shared with the consent of the client and de-identified to protect confidentiality. 

Monitoring & Evaluation

BGCLS have an extensive monitoring and evaluation program that has been part of our core work since 2016. The program aims to continuously analyse client experience and aid in strategic planning to ensure a client centred approach to service delivery. 
In the 2019 - 2020 year we have continued to implement existing measurement tools and monitor the overall experiences of our clients, focusing not only on legal outcomes, but overall client wellbeing. 
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Contact Us © Ballarat & Grampians Community Legal Service Inc. ​
To find out more about the service please follow this link: About Us

BGCLS Acknowledges the Traditional Owners of the region we service, their diversity, histories and knowledge and their continuing connection to land, water and community. We pay our respect to all Aboriginal and Torres Strait Islander people, their Elders past present and emerging. ​
​Many images of Ballarat and surrounds by photographer, Andrew Thomas.  Visit Andrew's website to see more of his beautiful images - http://www.andrewthomasphotographer.com/
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  • Our Work
  • Working Collaboratively
  • Our Impact
  • Our People